Fin

FAQs

• Q. What is the Intercom Fin AI Agent?
  Fin is an advanced AI agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social media, and more. Fin is a top-performing AI agent in customer service, delivering higher quality answers and solving more complex inquiries than any other AI agent. Fin is powered by the patented Fin AI Engine™, an AI architecture designed specifically for customer service. Every layer is optimized for precision, speed, and reliability, enabling it to handle more conversations more effectively than competing AI agents.
• Q. How fast does the Intercom Fin AI Agent pull articles from the Zendesk Help Center?
  There is no set amount of time it takes to import Zendesk articles, and it can take anywhere from a few minutes to up to an hour, depending on the amount of content.
• Q. What does the Intercom Fin AI Agent do?
  Fin is a sophisticated AI customer service agent that provides the following domain-specific capabilities: - Analytics: Fin performance reports, customer experience scores, open question statistics, and more - Learning and adaptation: multilingualism, real-time translation, content targeting, tone-of-voice adjustments, and knowledge base learning - Testing: answer previews, batch testing, and answer evaluation to validate performance before live interactions - Deployment: works across multiple channels, including web chat, email, APIs, Slack, WhatsApp, social media, and more - Operational automation: set up handoffs, trigger workflows, and control usage limits and time-based targeting
• Q. Why does Fin give me a different answer every time I ask the same question?
  Fin utilizes a variety of AI models and language processing techniques to respond. At different points in the process, it may call on different sources or reflect the latest data, resulting in different answers. This is by design to reduce latency and increase accuracy, and is a natural consequence of the dynamic way AI makes decisions.
• Q. What languages does Intercom Fin support?
  Fin is multilingual, including English, and can automatically detect, translate, and respond to languages based on your Intercom system settings.
• Q. What is the Copilot in Intercom Fin?
  Copilot is an AI-powered assistant in your inbox that helps customer support reps quickly find answers, resolve issues, and respond to follow-up questions, saving you time and building stronger customer relationships. Copilot can be added for $35 per seat per month (AI product add-on terms apply). Copilot is currently available for Intercom, Zendesk, and Salesforce.
• Q. Can I integrate Fin through any API?
  The Fin over API is coming soon. This will allow you to integrate Fin into any environment, from your personalized messenger to your help center search bar, without changing your existing systems.
• Q. How does the Intercom Fin free trial work?
  You don't need a credit card to get started, and you get 14 days of unlimited Resolutions when you sign up. You can also add an unlimited number of team members. You'll need to add your credit card information to continue after your trial ends, but rest assured you won't be automatically charged unless you sign up to pay.
• Q. What are the charges for using Fin with an existing helpdesk (Zendesk, Salesforce, etc.)?
  Fin is billed at $0.99 per resolution, with a minimum of 50 resolutions per month. There are no additional fees (setup, integration, etc.), and there is no per-seat charge. The Copilot feature can be added on separately for $35/user/month if you choose.