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Crisp

Crisp is an all-in-one customer support platform that integrates visual workflow-based AI chatbots, omnichannel messaging, real-time behavioral analytics, and lightweight web loading optimization.

4.0
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Launch Date
August 2015
Monthly Visitors
1.2M
Country of Origin
france
Platform
Web · App
Language
support for multiple languages · including English · Japanese · French · and more

Keywords

  • AI helpdesk
  • AI chatbot
  • Omnichannel inbox
  • Live chat widget
  • Visual workflows
  • MagicMap real-time tracking
  • Built-in CRM
  • Customer support automation
  • Website load optimization
  • Multi-channel messaging
  • Customer support platform
  • France SaaS

Platform Description

Crisp is an all-in-one customer support platform that brings together AI chatbot, customer management (CRM), and helpdesk functionality, centered around a live chat tool that can be easily installed on your website or mobile app. users can start conversations with customers as soon as they enter your site, and AI answers simple, repetitive questions automatically so your team can focus on more important issues. in fact, companies using Crisp are automating more than half of their customer inquiries, significantly reducing response times. crisp also has a visually configurable workflow builder that makes it easy for anyone to create chatbot conversation flows, and a MagicMap feature that shows you in real-time what customers are doing on your site. a big plus is that it brings together multiple channels - email, WhatsApp, Instagram, Messenger, and more - in one inbox, so you can manage messages from multiple platforms without losing track of them. on the technical side, Crisp is also designed to minimize website performance. the chat widget is lightweight and loads quickly, and we use a global CDN and the latest web standards to keep your pages fast. this makes it a reliable solution that has a positive impact on SEO without compromising the customer experience.

Core Features

  • live chat widget

    lightweight deployment on web and apps, real-time customer connections

  • omnichannel integration inbox

    centralize responses across all channels - email, Messenger, WhatsApp, SMS, and more

  • AI Chatbots & Automated Workflows

    visual Builder-based chatbot design and autoresponder configuration

  • built-in CRM

    manage customer conversations and data into a single customer profile

  • MagicMap visitor tracking

    visualize users' website behavior in real time

  • knowledge base

    build your own help center and connect automatically

  • support analytics dashboard

    provide performance metrics such as response time, traffic by channel, bot response rate, etc

  • lightweight asynchronous loading & global CDN optimizations

    minimize web performance and deliver a responsive experience

Use Cases

  • live chat
  • AI helpdesk
  • chatbot automation
  • MagicMap Behavioral Analytics
  • omnichannel support
  • workflow automation
  • real-time visitor tracking
  • multilingual chatbots
  • website conversion support
  • autoresponders
  • CRM integrations
  • prevent customer churn
  • knowledge base
  • ticket system
  • backend API integration

How to Use

1

installing the widget on your website

2

configuring channels and enabling bots

3

knowledge base and CRM setup

4

monitor and optimize performance

Plans

Plan Price Key Features
Free $0 • Website Chat Widget
• Shared Inbox
• Mobile apps
• Chat SDK
• Contact Form
• Ecommerce integrations
• Push notifications
Mini $45/mo • Seats: 4
• Includes features from the Free plan
• Email inbox sharing
• Shortcuts
• Chat triggers (set up automatic responses)
• Private notes
• Custom email domain
• Unlimited data storage
• Internal search function
Essentials $95/mo • Seating: 10 people
• Mini plan features include
• Customer data management
• Omnichannel inbox (all channels integrated)
• Workflow automation builder
• Omnichannel AI chatbot
• Knowledge base (help center)
• Analytics
• Routing rules and assignments
Plus $295/mo • Seating: 20+ (scalable)
• Essentials plan features include
• AI-powered automation
• Unlimited AI response processing
• Ticket management system
• 100+ external service integrations
• White labeling (brand customization)
• Enhanced request handling limits
• Advanced analytics

FAQs

  • Crisp is an all-in-one customer support platform that you can install on your website and mobile app to engage with your customers in real-time. it combines live chat, email, social media messaging, AI chatbots, and customer relationship management (CRM) all in one.
  • - Talk to visitors directly with the website chat widget
    - Omnichannel inbox integration with email, WhatsApp, Messenger, Instagram, and more
    - AI chatbots and automation to handle repetitive inquiries
    - CRM features to manage customer data
    - Build a knowledge base (help center)
    - Visitor behavior analytics and real-time tracking (MagicMap)
    - Internal notes, ticket management, and workflow automation for team collaboration
  • answer. Crisp offers a free plan (Free).
    the free plan includes the
    - Website chat widget
    - Shared inbox
    - Mobile app
    - Basic push notifications
    - eCommerce integrations
    and other core features.
  • Crisp's paid plans are divided into Mini / Essentials / Plus, with each tier offering more features.
    Mini
    - Email inbox sharing
    - Automated responses (triggers), shortcuts
    - Unlimited data storage, custom email domain

    Essentials
    - Omnichannel inbox
    - AI chatbot + automated workflow builder
    - Knowledge base (help center), analytics
    - Customer data management, routing rules

    Plus
    - Unlimited AI autoresponders
    - Ticket management system
    - 100+ external service integrations
    - White labeling (on-brand)
    - Enhanced rate limiting, advanced analytics
  • AI chatbots are tools that automate repetitive conversations with customers across multiple platforms, including websites, mobile apps, WhatsApp, Messenger, Instagram, Telegram, SMS, and more. they understand natural language to provide instant responses around the clock, and can answer frequently asked questions, guide customers around your site, and even assist with reservations and payments. the quality of your responses improves over time with machine learning, and you can even integrate with your CRM or external database to personalize your responses.
  • many companies say that AI chatbots can handle more than half of their customer inquiries automatically. customers can quickly resolve their issues with a chatbot and be seamlessly transferred to an agent if needed. this makes your team more efficient and your customers have a seamless experience without unnecessary wait times.
  • A customer relationship management (CRM) system is software that centrally manages customer conversations, requests, and data. It unifies management of multiple channels, such as email, chat, and messenger, and streamlines customer support with automated routing rules and analytics tools. some popular CRM systems include Zendesk, HubSpot Service Hub, Crisp, and Freshdesk.
  • website chat software is a tool that enables real-time communication between visitors and agents or chatbots. from simple inquiries to in-depth support, it allows for text, voice, and video communication and features AI chatbots, visitor analytics, file sharing, screen sharing, and multilingual support. it plays an important role in improving customer experience and increasing conversion rates.
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