Salesforce Courses for Mastering AI Agents in 2026

AI has become a mainstream technology, marking nearly three years since its widespread adoption. A recent McKinsey survey indicates that 78% of respondents report their organizations use AI in at least one business function, up from 72% in early 2024 and 55% the previous year.

Despite the rapid deployment of AI, there remains uncertainty about achieving tangible ROI from AI implementations, particularly concerning AI agents. Salesforce CEO Marc Benioff recently stated in a Bloomberg interview that AI is performing 50% of the work at Salesforce.

Salesforce's educational platform, Trailhead, offers a range of training content to help individuals upskill in high-demand areas like AI, especially agentic AI. These courses are structured into modules and learning pathways.

Agentic AI refers to AI tools that can autonomously perform complex tasks. Building and deploying AI agents can be done using tools like Zapier or Asana to leverage enterprise data effectively.

The use of AI agents will become as essential as other AI skills. Leaders and managers who upskill in this area will be better prepared to lead efficiently and advance their careers.