Salesforce Confronts Data Extortion and AI User Backlash

Salesforce is currently facing two significant challenges. The customer relationship management leader is dealing with a severe cybersecurity threat and substantial user dissatisfaction with its newly implemented artificial intelligence systems.

A hacking group named 'Scattered Lapsus$ Hunters' issued a concerning ultimatum to Salesforce last Friday. The cybercriminals claim to have over one billion customer records and have threatened to release this information publicly unless their ransom demands are met by October 10. They have established a dedicated website listing dozens of major corporations whose data they allegedly obtained through Salesforce platforms.

Salesforce has responded to these allegations with a firm denial. According to Salesforce officials, their core platform infrastructure...