Indeed Adopts Salesforce’s Agentforce AI for Customer Support

Leading job board and aggregator Indeed has adopted Agentforce from CRM software provider Salesforce for tasks such as onboarding, account setup, and customer support. This system is designed to enhance customer-facing operations.

Launched in mid-2024, Agentforce is Salesforce's 'autonomous agent' aimed at improving the efficiency of customer service. The technology seeks to enhance Indeed's customer experience and aims to provide smoother service delivery.

Salesforce focuses on automating customer support processes with Agentforce, optimizing Indeed's customer interactions. This allows Indeed to address customer needs more quickly and accurately.

This technological adoption is expected to contribute to Indeed's efforts to increase customer satisfaction and strengthen its competitive edge.