Airtel Introduces Six AI Agents in Thanks App

Airtel has introduced six advanced AI agents within its 'Thanks app', aiming to revolutionize how customers search for information and manage service needs. These agents, powered by collaborations with leading AI platforms such as Perplexity Pro, provide seamless conversational support for Airtel's 360 million users across mobile, broadband, and DTH services, making customer searches simpler, smarter, and more personalized.

The deployment of these AI agents within the Thanks app sets a new standard for telecom customer engagement, transforming search and support into a more intelligent, proactive, and effortless experience.