AI Trust in 2025: Insights from Global Surveys and G2 Data

As of 2025, trust in artificial intelligence (AI) varies significantly across countries and industries. AI is no longer an experimental technology and is widely used in various fields. However, questions about its safety and reliability persist.

According to KPMG, 66% of people globally now use AI regularly, and 83% believe it will bring wide-ranging benefits to society. McKinsey's data shows that the share of companies using AI has increased from 33% in 2017 to 78% in 2024. G2's study indicates that 75% of professionals use generative AI tools like ChatGPT and Copilot for daily tasks.

Yet, trust in AI remains uneven. In advanced economies, trust in AI is declining, while in emerging economies, it is rising. This reflects a tension between confidence in AI's performance and concerns about its ethical use.

Trust in AI varies dramatically by region. Countries like Nigeria, India, Egypt, China, the UAE, and Saudi Arabia show high trust in AI systems, with rapid adoption. In contrast, advanced economies have more questions about AI governance and ethics.

Trust in AI also differs by age, gender, and education level. Younger, digitally fluent individuals tend to trust AI more, as do those with higher incomes and education. However, as AI usage grows, concerns about ethical issues and accountability increase.

The trust issue with AI is more about the organizations developing and deploying it than the technology itself. The focus is shifting from proving AI's potential to proving its integrity.