Top 10 AI Tools for Italian Customer Service in 2025

In 2025, Italy's customer service landscape demands AI-savvy teams. With 63% of large firms planning AI adoption, a productivity uplift of €115 billion is anticipated. Key tools such as Zendesk, Convin, DeepL, Intercom, Perplexity, Tidio, LiveAgent, Ringover, Freshdesk, and OpenAI offer multilingual support, GDPR-compliant automation, and improvements in MTTR and CSAT.

A study by Minsait reveals that 63% of large Italian companies have adopted or plan to adopt AI, potentially leading to a €115 billion productivity increase. Consultancies like Roland Berger suggest AI will redefine customer experience and necessitate a holistic rethink of operating models. For Italian contact centers, AI must be combined with agent upskilling and GDPR-aware governance to provide faster, personalized multilingual support.

Practical training that teaches prompt engineering, tool workflows, and real-world AI use cases is crucial. Nucamp's AI Essentials for Work bootcamp (15 weeks, early-bird $3,582) offers a career-ready path from agent to AI-powered service professional.

Learn practical techniques to achieve 24/7 availability with AI while ensuring Italian customer satisfaction and security.

The selection of the top 10 tools focused on practical legal and operational safeguards crucial in Italy's strict enforcement environment. Vendors had to demonstrate GDPR-aligned data governance, clear human-in-the-loop measures, data-quality controls, and contractual obligations for vendor audits and incident reporting.

Tools were also evaluated for practical features like age verification, explainability hooks, and the ability to restrict or delete training data. This serves as a reminder that noncompliance can incur real costs. Finally, the shortlist assessed how well each solution aligns with emerging EU rules and the GDPR, emphasizing the importance of auditable, explainable, and contractually verifiable innovation in Italy.