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Zoho SalesIQ
Zoho SalesIQ is a platform that integrates web and app visitor behavior analytics, AI chatbots, omnichannel messaging, and lead scoring to automate real-time customer engagement and conversions.
- Launch Date
- 2014
- Monthly Visitors
- -
- Country of Origin
- 印度
- Platform
- Web · App
- Language
- support for multiple languages · including English · Japanese · French · and more
Keywords
- live chat
- Visitor tracking
- AI chatbot
- Lead scoring
- Omnichannel messaging
- Live chat widget
- Mobilisten SDK
- Customer engagement platform
- Website analytics
- Zoho CRM integration
- Proactive chat
- Reporting
- Automated workflows
- Customer conversion optimization
Platform Description
Zoho SalesIQ started out as a simple chat tool, but has evolved into an all-in-one customer engagement platform that allows you to analyze website visitor behavior, score customer interest, and unify your AI chatbot and various messaging channels. In practice, users can simply add the install code to their website and immediately see visitor behavior, and automatically segment and respond to important customers based on behavioral data, making their workflow much smoother.
the platform can be utilized equally well on mobile apps as well as the web. with a dedicated SDK (Mobilisten), you can bring the chat and notification functionality to your app, and integrate it with other services like Zoho CRM or Google Analytics to keep your customer data seamless. this allows you to support your customers more systematically and efficiently, with their conversation history and behavioral information in one place.
the best part is that you can track visitors in real-time, send automated messages based on customer behavior, automate AI-powered chatbots, and manage multiple messaging channels from a single inbox. add to that detailed reporting and analytics tools, and you've got a powerful tool that goes beyond just connecting with customers to increase conversions and maximize operational efficiency.
Core Features
-
real-time visitor tracking dashboard
visualize current website visitor behavior and traffic sources
-
lead scoring and prioritization
automatically segment leads based on visitor behavior
-
proactive chat triggers
run automated chat popups based on specific behaviors
-
AI chatbot automation builder
automate condition-based chat flows
-
support for omnichannel messaging
unified chat across web, mobile apps, WhatsApp, Messenger, and more
-
Integrating Zoho CRM with external systems
Connect your data with CRM and marketing tools
-
detailed reports and analytics tools
analyze operations by visitor status, geography, time of day, and more
-
mobile SDK
expand live chat and notification capabilities with app users
Use Cases
- web Tracking
- mobile app chat
- lead scoring
- proactive Chat
- AI 챗봇
- omnichannel messaging
- CRM integration
- automated workflows
- reporting dashboards
- visitor segmentation
- channel analytics
- behavior-based response
- notification features
- brand management
- desktop apps
- voice calls
- screen sharing
- translate chat
- community response
How to Use
insert installation code
configuring chat bots and triggers
integrated channel and CRM integrations
leverage reports and iterate on optimizations
Plans
| Plan | Price | Key Features |
|---|---|---|
| Free | $0 | • 3 Operator License • Visitor Insights: 10K visitors per month • 100 chat sessions per month • Supports 1 brand |
| Basic | $10/mo | • 1 Operator License • Visitor Insights: 50K visitors per month • 1,000 chat sessions per month • Supports 1 chatbot |
| Professional | $17/mo | • 1 Operator License • Visitor Insights: 100K visitors per month • Unlimited operator chat sessions • Support for 5 chatbots • 50K chatbot conversations per month |
| Enterprise | $25/mo | • 1 Operator License • Visitor Insights: 200K visitors per month • Unlimited operator chat sessions • Support for 10 chatbots • 100K chatbot conversations per month |
FAQs
-
Zoho SalesIQ is an all-in-one customer interaction platform that you can install on your website and mobile apps to talk to visitors in real-time, track customer behavior, and integrate chatbots with your CRM for efficient customer management.
-
- Sales teams: Talk to site visitors and convert them into customers
- Product teams: Analyze user behavior and collect feedback
- Marketing: Send targeted messages based on visitor behavior
- Customer support teams: Message and call support more efficiently than email
- Customer success teams: Analyze agent performance to improve service -
- Website/app visitor tracking and behavioral analytics
- Automate lead acquisition, qualification, and consultation appointments
- Intelligent triggers for subscriber conversion
- Self-service support with knowledge content (articles)
- Fast customer support and retention with chatbots and live chat -
- Free plan available (includes basic features)
- Paid plans are scalable - $10-$25/operator per month for small teams
- Plans can be upgraded and canceled as needed
- Free trial (15 days) also available -
widgets are chat buttons that you install on your website. when visitors click the button, they're connected directly to an agent, and it's easy to install by copy/pasting code anywhere on your site.
-
yes. Zoho prioritizes data security and applies encryption, access control, and security authentication at every step to protect your personal information.
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yes. We provide a JavaScript API, allowing you to further customize widgets and features.
-
yes. we offer a 15-day free trial, and you can test out our live customer support right after installation.
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