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Chatbase

Chatbase is a hands-on, conversational AI platform that lets you instantly build AI chatbots without code based on your own data, compare different models, multi-channel deployment, and powerful analytics and security features.

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Launch Date
2017
Monthly Visitors
756.5K
Country of Origin
united States
Platform
Web
Language
english

Keywords

  • AI chatbot
  • chatbot platform
  • no-code chatbot
  • Chatbase
  • AI agent
  • LLM comparison
  • bot analytics
  • multichannel deployment
  • data-driven chatbot
  • GDPR compliance
  • SOC2 chatbot
  • AI Playground
  • AI Actions
  • enterprise chatbot
  • document learning AI

Platform Description

Chatbase is a platform that lets you create chatbots that teach themselves your documents. you don't need to know any complicated code, you can import materials like PDF files, website addresses, or Notions and train your chatbot to understand them. you can test your chatbot right away, and if it gives the wrong answer during a live conversation, you can correct it directly in the chat transcript. You can also connect it to external scheduling or customer support tools and set it up to do things automatically, making it more than just an answerer - it's a work assistant AI. the platform has a feature called AI Playground, where you can compare multiple AI models simultaneously to experiment with which answers work best. It also has a data dashboard that analyzes what questions customers are asking, whether their sentiment is positive or negative, what time of day they're talking, and more. this information helps you make your chatbot smarter and smarter, and the chatbot you create can be easily deployed across channels like Slack, WhatsApp, and Instagram, not just on your website, giving you the flexibility to adapt it to your business environment. best of all, Chatbase offers enterprise-level security. all data is encrypted, stored and transmitted securely, and complies with international security regulations such as GDPR and SOC₂ Type II. the platform policy clearly guarantees that "your data is yours," so even if you're dealing with sensitive documents or sensitive customer data, you can rest easy. In short, Chatbase is a chatbot platform that anyone can build and organizations can trust.

Core Features

  • document-based automatic learning

    Train chatbots with data from PDF, web, Notion, and more

  • AI Playground

    compare and test multiple LLM models and settings side-by-side

  • Integrating AI Actions

    automated task connections with external services (Zendesk, Calendly, etc.)

  • advanced analytics dashboard

    reports visualizing topics, sentiment, message count, geography, and more

  • support for multi-channel distribution

    support for multiple channels, including web, Slack, WhatsApp, Instagram, and more

  • ability to modify responses

    edit AI responses directly in chat logs to improve them

  • enterprise-grade security

    SOC 2 Type II, GDPR, encryption, role-based access, and more

  • code-free usability

    get your chatbot up and running in no time, no skills required

Use Cases

  • AI Customer Support
  • Automating FAQs
  • document-based chatbots
  • website Q&A
  • Slack integrated chatbot
  • WhatsApp bot
  • Instagram chatbot
  • deploying chatbots
  • responding to customer inquiries
  • ticket routing
  • AI consultation
  • automating customer support
  • edit chat responses
  • Compare AI models
  • analytics reports

How to Use

1

uploading and training data

2

Testing in Playground

3

modify responses and add behaviors

4

monitoring deployments and analytics

Plans

Plan Price Key Features
Free $0 • Quick Model Access
• 100 message credits per month
• 400 KB data per AI agent
• 1 seat
• 1 AI agent
• Up to 10 links for training
• Unlimited website embeds
• AI agent deleted after 14 days of inactivity
Hobby $40/mo • Includes all features of the Free plan
• Access to advanced models
• 2,000 message credits per month
• 1 AI agent
• 5 AI actions per AI agent
• 33 MB data allowance per AI agent
• Unlimited training links
• API access provided
• Supports integration with external services
• Provides basic analytics
Standard $150/mo • Includes all the features of the Hobby plan
• 12,000 message credits per month
• 10 AI actions per AI agent
• 3 seats
• 2 AI agents
Pro $500/mo • Includes all the features of the Standard plan
• 40,000 message credits per month
• 15 AI actions per AI agent
• 5 or more seats
• 3 AI agents
• Advanced analytics available
Enterprise Custom • Everything in the Pro plan + more features
• Higher usage limits
• Prioritized support
• Service Level Agreement (SLA)
• Dedicated customer success manager (CSM) assigned to you

FAQs

  • Chatbase is a platform that allows businesses to create custom AI chatbots (agents) by training them on internal data, such as their own documents, websites, and databases. it's easy to integrate chatbots into websites, applications, and messaging services without coding knowledge, and can be used to enhance customer support, generate leads, increase user engagement, and more.
  • - Custom AI agents - leverage your own data sources to customize learning
    - No-code integrations - easy to deploy on your website/app without coding
    - Advanced analytics capabilities - analyze behavior and improve performance based on user conversation data
    - Multiplatform support - Available across multiple channels including web, mobile, Slack, WhatsApp, Instagram, etc
    - Lead generation and management - Automatically collect lead data through chatbot conversations
    - Security and privacy - GDPR-SOC2 compliant, ensuring encrypted storage and transmission
  • yes, Chatbase offers both free and paid plans.
    - Free plan: 100 messages per month, use the default model, 1 agent, and up to 10 links to learn. however, the agent will be deleted after 14 days of inactivity. → Ideal for testing or personal experimentation.
    - Paid plans (Hobby, Standard, Pro, Enterprise): provides the features you need to run a real business: more message capacity, advanced models, API offerings, analytics capabilities, multi-channel integrations, team seat management, and more.
  • - Startups/SMEs: For customer FAQ chatbots, automated consultations, and lead generation
    - Midsize/enterprise: Multilingual customer support, SLA-based reliability, high-security environments
    - Education/content companies: chatbots based on learning materials, personalized information for customers
    - Marketing/sales teams: automated lead generation and customer management using AI
  • - No-code chatbot creation + multi-channel distribution at the same time
    - Compare and test different models in the AI Playground
    - Easy quality control with the ability to edit responses directly in the chat logs
    - Enterprise security (SOC2, GDPR, encryption) for stability in large organizations
Select a rating for Chatbase.

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