Tidio

Tidio is an AI-powered customer support platform for small businesses that delivers efficient customer service through live chat and automated chatbots.

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Launch Date
August 30, 2023
Monthly Visitors
859.1K
Country of Origin
Poland
Platform
Web · App
Language
English · Spanish · French

Keywords

  • AI customer support
  • chatbot
  • live chat
  • automation
  • multilingual support
  • Lyro AI
  • small business customer service

Platform Description

Tidio is an AI-powered customer support solution for small and medium-sized businesses, designed to help you manage multiple communication channels - live chat, chatbots, email, social media messages, and more - all in one platform. Lyro AI leverages natural language processing (NLP) technology to automate up to 70% of customer inquiries, and the visual flow builder makes it easy for non-developers to build automation scenarios based on conditions and triggers. Multilingual support and real-time visitor tracking help you communicate with customers around the world, and personalize the customer experience with tailored support. Integrations with Shopify, WordPress, Google Analytics, and more enhance compatibility with your existing systems and help you manage customer data effectively. Analytics dashboards help you visualize metrics like customer satisfaction, response times, and conversation volume to guide service improvements, and the mobile app enables live customer support anytime, anywhere for maximum business flexibility and customer satisfaction. These functional strengths make Tidio a key solution for transforming customer experience and increasing business competitiveness.

Core Features

  • Live chat

    Instantly engage with your website visitors

  • Lyro AI 챗봇

    Deliver automated responses with natural language processing

  • Ticket system

    Manage email, chat, and social media messages as tickets

  • Flow Builder

    Drag and drop to build automation scenarios

  • Trigger an autoresponder

    Send automatic messages based on specific conditions

  • Analytics dashboard

    Provides real-time statistics and key metrics

  • Customer behavior analytics

    Deliver personalized support based on visitor behavior

Use Cases

  • Support
  • E-commerce
  • Manage appointments
  • Live Chat
  • Lead generation
  • Increase conversion rates
  • Visitor tracking
  • Multilingual support
  • Ticket system
  • Social media integration
  • CRM integration
  • FAQAutomation
  • Healthcare
  • Training support
  • Book a trip
  • Sales automation

How to Use

1

Sign in

2

Installing the Tidio widget on your website

3

Setting up chatbots and automation flows

4

Launch live chat and customer support

Plans

Plan Price Key Features
Starter $24.17 • Number of conversations: 100 conversations
• Lyro AI conversations: 50 (one-time)
• Number of Flows visitors: 100
• Basic analytics
• Live visitor list
• Set hours of operation
Growth $49.17 • Number of conversations: Up to 2,000 conversations (billing varies based on number of conversations)
• Lyro AI conversations: 50 (one-time)
• Number of Flows visitors: 100
• Starter features included
• Advanced analytics
• Tidio advanced features
• No Tidio branding (add-on)
• Permissions settings
More $749 • Number of conversations: Custom
• Lyro AI conversations: up to 5,000
• Number of Flows visitors: Custom
• Growth features included
• Dedicated success manager
• Custom branding
• Multisite support
• Department management
• Multilingual support
• OpenAPI available
• Live chat support
Premium $2,999 • Number of conversations: Unlimited
• Lyro AI conversations: up to 10,000
• Number of visitors to Flows: Custom
• Includes Plus features
• 50% Lyro AI resolution rate guarantee
• Premium support and priority service
• Super admin privileges
• Analytics and monitoring
• Lyro Managed Services

FAQs

  • Tidio is an AI-powered customer support software that brings together live chat, chatbots, email, social media integration, helpdesk, automation, and more to improve customer experience and help your business grow.
  • Answer. Tidio offers both free and paid plans. The free plan allows up to 10 operators, 50 conversations per month, and 100 Flows visitors, while more advanced features are available on the paid plan. When you sign up, you can try all features for free for 7 days, after which you can switch to the free plan or upgrade to a paid plan.
  • A Conversation is any chat, email, or social media conversation that is initiated by a Visitor, Operator, or Flow. Billable Conversations only count conversations that are responded to or initiated by a human, and do not include spam or unanswered messages.
  • No. Multiple messages sent and received within a single conversation count as one billable conversation.
  • - Lyro AI Agent: Automates up to 64% of inquiries by understanding customer intent and generating conversations based on support content, powered by AI; - Flows: Condition and rule-based automation, ideal for marketing and simple inquiry response, requires manual setup; both features can be used in parallel.
  • Both limits renew every 30 days from the date of payment or the start of your free trial. However, Lyro Conversation renews its monthly limit when you use the Lyro AI Agent or Plus plan.
  • Yes. Can be installed on multiple sites/stores, but the same design and settings (colors, messages, etc.) will be applied to all sites. If you want site-specific customization, please contact customer support.
  • Answer. The Customer Service plan allows operators to proactively send live chat messages to visitors.
  • Tidio uses Lyro, which is based on Anthropic AI's Claude, not ChatGPT, and provides reliable AI responses.
  • Messenger, Instagram, WhatsApp, Zapier, HubSpot, Salesforce, Google Analytics, WordPress, Shopify, WooCommerce 등 다양한 앱과 통합됩니다.
  • - Free plan: 10 operators, 50 conversations, 100 Flows visitors, basic features - Paid plans: more conversation volume, Lyro AI, advanced features like advanced analytics, automation, OpenAPI, and more (Starter $24.17/month, Growth $49.17/month, Plus $749/month, Premium $2,999/month)
  • You can add up to 10 support staff on the Basic self-service plan, and the Plus package lets you scale the number of users as needed.
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