Custom Productivity Tools and Data Protection in Microsoft Dynamics 365

The Dynamics 365 Customer Engagement/CRM blogs highlight the growing demand for custom productivity tools and data protection features. As customer service teams strive to offer faster and more personalized support, the need for customized productivity tools is increasing.

In Microsoft Dynamics 365 Copilot Service Workspace (CSw), new custom productivity tools allow organizations to provide service representatives with tools that simplify tasks, reduce extra steps, and consolidate everything in one place. While CSw includes many built-in tools, each organization has unique needs that extend beyond basic functionalities. Custom productivity tools address this gap by enabling developers and admins to create small, task-focused features within the service workspace.

These task-focused features enhance service reps' efficiency without requiring them to leave their workspace. Meeker explained the construction of customer productivity tools and provided insights into their key features and real-world impact.

Additionally, on the Microsoft Dynamics 365 Blog, Tarun Shroff announced a new privacy-focused feature in Microsoft Dynamics 365 Contact Center: sensitive data redaction.